While shopping online, completing your order or after receiving your order, you may naturally have questions. Here you will find the most frequently asked questions by our customers.
Is your question not here? Then you can always contact our customer service by email info@amuzzi.com.

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  • Pre-sale Questions
  • Who are we?
  • After sales service

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with us through messenger.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Pre-sale Questions

Yes, we frequently offer discounts and promotions to our customers. Be sure to sign up for our newsletter and follow us on social media to stay up to date on our latest offers.

Our website displays the current stock status of each product. If a product is out of stock, you can sign up for a notification when it becomes available again.

We sell a variety of products for geeks and pop culture fans, including collectibles, apparel, accessories, and merchandise items.

Yes, we sell only officially licensed products from reputable brands and manufacturers.

Yes, we may be able to special order a product for you. Please contact us with the details of the product you are looking for.

Normally we don't provide support during holidays, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes, we offer bulk discounts for large orders. Please contact us for more information.

Yes, we offer gift wrapping for an additional fee. You can select the gift wrapping option at checkout.

Yes, we offer worldwide shipping. The shipping rates and times vary depending on the destination and shipping method selected at checkout.

We accept all major credit cards, PayPal, Apple Pay, IN3, Ideal, Sofort & Bancontact.

Who are we?

Amuzzi is a story that actually started more than 30 years ago and grew into the largest independent video store chain in the Benelux. Originally a video store in heart and soul, we have diversified and expanded into a “total entertainment store”. We offer the most complete range of movie & game related products that belong in the entertainment @ home atmosphere. We are now making a sport of offering our products at competitive prices. Amuzzi has extensive know-how and product knowledge and over the years has built up an available stock of more than thousand merch & collectibles, many of which are no longer available on the regular market. Our distribution center is located in Belgium.

Yes, we do have a physical store. We understand that some customers prefer to shop in-person and have the opportunity to see and touch our products before making a purchase. Our physical store is located in Izegem, and we welcome customers to visit us during our business hours. We also have knowledgeable staff available to answer any questions and help you find the perfect product. However, for those who prefer online shopping, we also have a robust e-commerce platform available for 24/7 shopping convenience.

Our mission is to provide our customers with high-quality, unique and geeky products at affordable prices, and to offer a convenient and hassle-free shopping experience.

We are based in West-flanders, and our products are shipped from Belgium.

Our current webshop and online presence just got revamped and is brand new. Although we have been in the entertainment business with our brick and mortor store for over 25 years. We have a proven track record of providing excellent customer service and top-quality products. We are here to stay for the long run with our geekshop!

Yes, we have partnerships with various companies and organizations to bring you the best and most unique geeky merchandise available.

We offer a range of customer support options, including email, phone, and chat support. Our knowledgeable and friendly staff are always available to answer any questions or concerns you may have. If you are located in Belgium then feel free to give our physical store a visit!

Our products are sourced from a variety of manufacturers and distributors around the world. We work only with reputable suppliers to ensure that our customers receive high-quality products. We pride ourselves on selling only authentic products from reputable brands. We do not sell knockoff or counterfeit products.

We update our inventory regularly to bring you the latest and most exclusive collectibles. We strive to keep our inventory fresh and exciting, so be sure to check back often for new items.

You can sign up for our newsletter and follow us on social media to stay up-to-date on new products and promotions. We also regularly update our website with new products and sales.

After sales service

We offer a 14-day return policy for items that are in their original condition and packaging. Customers must contact us within 14 days of receiving their order to initiate a return. Returns may be subject to a restocking fee.

Shipping times vary depending on the destination and shipping method selected at checkout. Standard shipping usually takes 3-5 business days within Europe, while international shipping can take 1-2 weeks.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package on the carrier's website.

If your item arrives damaged or defective, please contact us within 48 hours of receiving your order. We will work with you to arrange a return or exchange.

You can contact us through our website's contact form or by emailing us at contact@amuzzi.com. We strive to respond to all inquiries within 24 hours.

We use industry-standard encryption technology to protect your personal information. We also do not store your credit card information on our servers. Please refer to our privacy policy for more information.

To initiate a return, please contact us through our website's contact form or by emailing us at contact@amuzzi.com. Please include your order number and the reason for the return. We will provide you with instructions on how to proceed.

Once we receive your returned item, we will inspect it to ensure that it is in its original condition and packaging. We will then issue a refund or exchange, depending on your preference. Refunds may take up to 5 business days to process.

If you need to cancel your order within 14 days, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may already be in the process of shipping and may not be cancelable.

A: We welcome feedback from our customers. You can provide a review on our Google profile. We appreciate your input and use it to improve our products and services.
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